Capital One sued for cheating consumers out of interest rate payments
Capital One is being sued by the U.S. government鈥檚 consumer watchdog agency for 鈥渃heating millions of consumers鈥� and not paying more than $2 billion in interest to holders of its high-interest savings accounts.
The Consumer Financial Protection Bureau (CFPB) accuses Capital One of freezing the interest rates of its flagship 鈥�360 Savings鈥� accounts at low levels despite rates rising nationwide and said the bank launched a new account that offered better interest rates without telling 鈥�360 Savings鈥� customers. As a result, that decision cost consumers more than $2 billion in lost interest payments.
鈥淭he CFPB is suing Capital One for cheating families out of billions of dollars on their savings accounts,鈥� said CFPB Director Rohit Chopra in a . 鈥淏anks should not be baiting people with promises they can鈥檛 live up to.鈥�
Capital One said in a statement that it鈥檚 鈥渄eeply disappointed to see the CFPB continue its recent pattern of filing eleventh hour lawsuits ahead of a change in administration.鈥�
鈥淲e strongly disagree with their claims and will vigorously defend ourselves in court,鈥� a Capital One spokesperson said, adding that the new account was 鈥渕arketed widely, including on national television, with the simplest and most transparent terms in the industry.鈥�
At issue is Capital One鈥檚 marketing of the 鈥�360 Savings鈥� account that used words as 鈥渙ne of the nation鈥檚鈥� 鈥渢op,鈥� 鈥渂est,鈥� and 鈥渉ighest鈥� to describe the interest earned from it. However, the CFPB said that from 2019 to mid-2024 the bank 鈥渓owered and then froze the 鈥�360 Savings鈥� account rate to just 0.30%, even as rates increased nationwide.鈥�
Around that time, a new, 鈥�360 Performance Savings鈥� account was launched that increased rates from 0.40% in 2022 to 4.35% in January 2024.
The CFPB stated that Capital One 鈥渟chemed to keep 鈥�360 Savings鈥� accountholders in their lower-yielding accounts by obscuring 鈥�360 Performance Savings鈥欌� existence as a distinct product with a higher rate from 鈥�360 Savings鈥� accountholders.鈥�
The agency said the lawsuit seeks to stop the bank鈥檚 鈥渦nlawful conduct, provide redress for harmed consumers, and impose civil money penalties.鈥�