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Capital One sued for cheating consumers out of interest rate payments

NEW YORK, NY - May 15th:  MANDATORY CREDIT Bill Tompkins/Getty Images Capital One Bank signage on May 15th 2021  in New York City. (Photo by Bill Tompkins/Getty Images)
Bill Tompkins
NEW YORK, NY - May 15th: MANDATORY CREDIT Bill Tompkins/Getty Images Capital One Bank signage on May 15th 2021 in New York City. (Photo by Bill Tompkins/Getty Images)
SOURCE: Bill Tompkins
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Capital One sued for cheating consumers out of interest rate payments
Capital One is being sued by the U.S. government鈥檚 consumer watchdog agency for 鈥渃heating millions of consumers鈥� and not paying more than $2 billion in interest to holders of its high-interest savings accounts.The Consumer Financial Protection Bureau (CFPB) accuses Capital One of freezing the interest rates of its flagship 鈥�360 Savings鈥� accounts at low levels despite rates rising nationwide and said the bank launched a new account that offered better interest rates without telling 鈥�360 Savings鈥� customers. As a result, that decision cost consumers more than $2 billion in lost interest payments.鈥淭he CFPB is suing Capital One for cheating families out of billions of dollars on their savings accounts,鈥� said CFPB Director Rohit Chopra in a release. 鈥淏anks should not be baiting people with promises they can鈥檛 live up to.鈥滳apital One said in a statement that it鈥檚 鈥渄eeply disappointed to see the CFPB continue its recent pattern of filing eleventh hour lawsuits ahead of a change in administration.鈥濃淲e strongly disagree with their claims and will vigorously defend ourselves in court,鈥� a Capital One spokesperson said, adding that the new account was 鈥渕arketed widely, including on national television, with the simplest and most transparent terms in the industry.鈥滱t issue is Capital One鈥檚 marketing of the 鈥�360 Savings鈥� account that used words as 鈥渙ne of the nation鈥檚鈥� 鈥渢op,鈥� 鈥渂est,鈥� and 鈥渉ighest鈥� to describe the interest earned from it. However, the CFPB said that from 2019 to mid-2024 the bank 鈥渓owered and then froze the 鈥�360 Savings鈥� account rate to just 0.30%, even as rates increased nationwide.鈥滱round that time, a new, 鈥�360 Performance Savings鈥� account was launched that increased rates from 0.40% in 2022 to 4.35% in January 2024.The CFPB stated that Capital One 鈥渟chemed to keep 鈥�360 Savings鈥� accountholders in their lower-yielding accounts by obscuring 鈥�360 Performance Savings鈥欌� existence as a distinct product with a higher rate from 鈥�360 Savings鈥� accountholders.鈥漈he agency said the lawsuit seeks to stop the bank鈥檚 鈥渦nlawful conduct, provide redress for harmed consumers, and impose civil money penalties.鈥�

Capital One is being sued by the U.S. government鈥檚 consumer watchdog agency for 鈥渃heating millions of consumers鈥� and not paying more than $2 billion in interest to holders of its high-interest savings accounts.

The Consumer Financial Protection Bureau (CFPB) accuses Capital One of freezing the interest rates of its flagship 鈥�360 Savings鈥� accounts at low levels despite rates rising nationwide and said the bank launched a new account that offered better interest rates without telling 鈥�360 Savings鈥� customers. As a result, that decision cost consumers more than $2 billion in lost interest payments.

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鈥淭he CFPB is suing Capital One for cheating families out of billions of dollars on their savings accounts,鈥� said CFPB Director Rohit Chopra in a . 鈥淏anks should not be baiting people with promises they can鈥檛 live up to.鈥�

Capital One said in a statement that it鈥檚 鈥渄eeply disappointed to see the CFPB continue its recent pattern of filing eleventh hour lawsuits ahead of a change in administration.鈥�

鈥淲e strongly disagree with their claims and will vigorously defend ourselves in court,鈥� a Capital One spokesperson said, adding that the new account was 鈥渕arketed widely, including on national television, with the simplest and most transparent terms in the industry.鈥�

At issue is Capital One鈥檚 marketing of the 鈥�360 Savings鈥� account that used words as 鈥渙ne of the nation鈥檚鈥� 鈥渢op,鈥� 鈥渂est,鈥� and 鈥渉ighest鈥� to describe the interest earned from it. However, the CFPB said that from 2019 to mid-2024 the bank 鈥渓owered and then froze the 鈥�360 Savings鈥� account rate to just 0.30%, even as rates increased nationwide.鈥�

Around that time, a new, 鈥�360 Performance Savings鈥� account was launched that increased rates from 0.40% in 2022 to 4.35% in January 2024.

The CFPB stated that Capital One 鈥渟chemed to keep 鈥�360 Savings鈥� accountholders in their lower-yielding accounts by obscuring 鈥�360 Performance Savings鈥欌� existence as a distinct product with a higher rate from 鈥�360 Savings鈥� accountholders.鈥�

The agency said the lawsuit seeks to stop the bank鈥檚 鈥渦nlawful conduct, provide redress for harmed consumers, and impose civil money penalties.鈥�