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Have you ever complained about a business on social media to try to get their attention? Perhaps you’ve tagged an airline on X (formerly Twitter) when your flight got canceled, or a company you ordered goods from regarding a problem with your delivery.When this happens, you may get a response from the business via social media, asking you to direct message them so they can help. But the Better Business Bureau warns that scammers are now taking advantage �� and creating fake customer service accounts on social media platforms to dupe consumers trying to resolve their issue.You may think you’re chatting with a legitimate business, but it could be a scammer, leaving you with an even bigger headache if you hand over your personal information. In one example, scammers impersonated the BBB itself, using its logo and branding to appear legitimate on X.Here are some steps you can take to avoid falling victim to this scam:�� Take a close look at the customer support account’s profile. Impostor accounts are often new and have very few followers or a short history. Genuine accounts usually have been around for a while and have plenty of followers. Also look for telltale signs of a scammer like bad grammar, stock image profile pictures, or suspicious handles.�� Be cautious if you get multiple replies. If several "customer service" accounts respond to your public post, that’s a big red flag. Check carefully to see if the real account messaged you and ignore anything that seems fake.�� When in doubt, reach out to customer service yourself. If you’re unsure who you’re messaging on social media, just visit the company’s official website and use their contact information. Sometimes calling the business directly is the safest option.The BBB encourages anyone targeted by fake accounts to report them at bbb.org/scamtracker.